[스크랩] 부록 II- 3. 고객 서비스 답장/업무로 답장이

{Appendix} : 3. 고객 서비스에 대한 답장/업무로 답장이 늦었을 경우에 대한 회신:

▶  고객 서비스에 대한 답장:

 

-. We value your patronage (관심어린 애정에 감사드리며) and hope you will continue 

    to look to (지켜보다, 기대하다) WorldBell to meet your telecommunication needs.

 

-. Your business is very important to us- - - we would like to continue supporting

    your laser printers and maintaining the hightest standard of workmanship possible.

 

-. BestFiber is committed to providing the best customer service possible.(약속...)

-. If there is anything else I can help you with, please let me know. Again, I apologize

    for the inconvenience. We value your business. (관심어린 애정에 감사합니다)

 

-. If I may be of further assistance, please do not hesitate to contact me.

    (주: be of + 명사 = 형용사적 표현; be of assistance = assistant, be of help = helpful)

 

-. Please contact me again if there is anything else that I can assist you with.

   ( '전치사' 사용에 유의:  help you with,... assist you with 등 .... '비슷한 예문 하나'- 

    * 한 가지 더 질문해도 되겠습니까?  Let me trouble you with one more question?↗ ) 

 

▶   업무로 답장이 늦었을 경우의 회신:

 

-. I'm sorry I haven't responded. I've been swamped. (업무에 쫒겨서...)

-. Sorry, I have not been able to respond as I have very busy traveling and handling other

    business issues lately. 

 

-. Sorry that I haven't been able to get back to you. I have been tied up with some other

    issues, which I should complete by the end of this week or early next week.

    I should be able to complete the market report then.

 

-. Sorry I didn't get back to you sooner. We had this big project, which was due(마감일)

    yesterday. We worked until midnight last night. It's finally over!  (이제 겨우 끝났습니다)

-. I've been real busy for the last few days. The project was supposed to be over last

    week, but took an additional week.                                   (지난 주에 끝날 예정이었지만...)

 

-. Sorry I haven't been able to respond promptly lately. I've taken over Mike's

     responsibilities on top of my existing ones. My workload(업무량) has doubled now. 

        (제 업무외에 마이크의 일도 담당하고 있어서요...) 

 

-. Sorry this got lost in the shuffle of the last week. (지난 주 바빠서 깜박 잊었습니다)

        (주: lose ~in the shuffle  <무심결에> 깜박 빠뜨리다  I got lost this in the shuffle)

 

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